Questions, answered plainly

No, but do not take our word for it. Before you deposit anything, check three things: where client money is held, whether a payout returns to the method you paid with, and whether every cost is named before you confirm. All three are answered on this page, and you can hold us to them.

Yes. Client deposits sit separately from company funds with regulated payment partners, so they are never used to run the business. That does not remove market risk: a position can lose value, and no honest platform will tell you otherwise.

Yes. A payout goes back to the same method you deposited with, normally within one business day once identity checks are complete. You do not have to explain why you are withdrawing.

Orders are routed through broker partners operating under CIRO and provincial securities rules. Ask your analyst which partner covers your account and for its licence details before you deposit, any licence can be checked yourself in the public register.

From a commission on completed trades and from paid training, and from nothing else. We take no share of your deposit and we do not earn when a position loses. Every commission is shown before you confirm.

You can open and fund an account starting at C$350. You are free to add to your balance over time as your investment plan progresses.

Request a withdrawal at any time from your dashboard. Funds are returned to your chosen payment method, subject to standard banking processing times.

Most members complete registration in a few minutes. Once your first deposit clears, you can activate your investment plan straight away.

Costs are shown transparently before you commit. You will always see what applies to your plan - no surprise charges.

You will need to provide a valid photo ID and proof of address. Verification may take a few minutes and is required to comply with regulatory standards and keep your account secure.

Common methods such as major debit and credit cards, bank transfers from any Canadian institution and selected e-wallets are supported. The exact options are shown at the deposit step.

Our support team is available Monday to Friday, 9:00 to 18:00 EST, and aims to respond to every enquiry within one business day.

Our platform uses AI to identify potential buy signals and sell signals based on technical analysis patterns. Your analyst reviews each signal and explains the reasoning before any decision is made.

No. Each member gets a personal financial analyst who guides you at every step, so you don't need any prior knowledge of the markets.

A dedicated financial analyst, supported by AI tools, works around your goals and risk tolerance. The analyst combines professional expertise with technology - the decisions stay human.

Keen Swaptorelle is regulated by CIRO (Canadian Investment Regulatory Organization) and OSC (Ontario Securities Commission). You can verify our licence status on their public registers.

Withdrawal requests are processed on business days and return to the method you deposited with. Interac and card withdrawals are usually faster than bank transfers.

The minimum first deposit is C$350, set deliberately low so you can start small and add more once you are comfortable.

Your portfolio can lose value, since no strategy removes volatility. Diversifying across stocks, ETFs and GICs can soften the swings, but you should only invest capital you could do without for a while.

An analyst reviews your goals and risk comfort, then helps set your asset allocation. Most clients start with no market experience and a demo balance to practise first.

Withdraw your balance and let support know. There is no cancellation fee and no waiting period.